NAIROBI, Kenya, April 7 – Kenya’s ambassador to the United Kingdom, Bitange Ndemo, has said that artificial intelligence (AI) could solve problems facing Kenya Airways (KQ).
Ndemo said the influence of technology on consumers is growing, so organizations need to understand their needs.
“This is because AI-powered chatbots provide personalized and immediate assistance to every client,” the Kenyan ambassador to Belgium said.
“As a result, airlines become more productive.AI evaluates travelers’ data and provides personalized travel experiences in the airline sector. Because of this new area that AI has brought into the business, KQ can be on track to recovery.”
By the end of 2022, he said that 10.3 billion available seat kilometers (ASKs) would have been deployed, up 75 percent from the 5.9 billion reported over the same period in 2021.
He observed that a strategy to leverage technology for more remarkable productivity improvement is imperative.
He says AI will assist in regaining consumer confidence, reducing costs, and improving operational efficiency.
“It is also time to review its European strategy if the current partnerships restrict its expansion to directly compete with other African carriers”, he added.
He also urged the national carrier to invest in new technologies to improve safety, efficiency, and customer experience, especially biometric facial recognition and fingerprint scanning technologies that streamline check-in and boarding processes.
