Safaricom’s mobile money transfer service M-Pesa experienced an outage on Thursday evening due to hitches affecting its database, the telecommunications firm has said.
In a response to customers via its Twitter page, the the largest telcos said the problem is being fixed to restore normal services.
“We regret to notify our customers and partners that M-Pesa services are currently unavailable. We are working to restore services and deeply regret any inconvenience caused.”
Kenyan users were getting a message saying that the outage started at 6pm.
“MPESA is P1 (Critical) MPESA, MPESA service outage as from 2019-05-16 18:06. Services Impacted: All Mpesa services Country-wide, INC000006894423. FSS team faulting.”
However, Kenyans were up to their usual cheeky ways and took advantage of the outage to poke fun at the situation linking it to the ongoing Huduma Namba registration.
Here are a few of them.
— unapologeticallycorrect😎🕵️♀️ (@unapolo99916767) May 16, 2019
— Cee Kay (@kay_cyllah) May 16, 2019
Is mpesa limited to non huduma holders?
— G•O•O•D★V•I•B•E•S🇰🇪 (@allankigen) May 16, 2019
@SafaricomPLC you guys are very unfair,why can’t you let us know in advance that there will be mpesa service outage? Now am stranded and i don’t how long it will take you to restore the services.
— 𝓚𝓲𝓶𝓾𝓽𝓪𝓲 𝓚𝓮𝓶𝓫𝓸𝓲 🇰🇪 (@officialkemboi) May 16, 2019Loading...
watu mkona #HudumaNamba is your mpesa working ama we’re in this together?
— No one (@_mulinges) May 16, 2019
theres no public record of #Mpesa or any other mobile money platform in kenya…there is however a public ledger for QpesaCoin where you can view all transactions happening on the QpesaCoin network…http://184.108.40.206/explorer/#
— QpesaCoin (@qpsadev) May 16, 2019
Safaricom Employees wameenda kuregister Huduma Namba before deadline ifike..Watu wa Mpesa Tupatane on Monday.#Mpesa
— KIRERA B. MAGANA (@KIRERABMAGANA) May 16, 2019
— Mind Of a Stoner 👑 (@cliffkidd_) May 16, 2019
Normal Mpesa operations resumed at about 8:00pm on Thursday, as communicated by Safaricom on their Twitter handle:
Our Position Statement on M-PESA. pic.twitter.com/eDugtY8U0d
— Safaricom PLC (@SafaricomPLC) May 16, 2019