NAIROBI, Kenya, July 27 – Safaricom has announced that M-Pesa services on its apps are currently unavailable.
It said that mobile money services are down on the M-Pesa and Safaricom apps.
However, M-Pesa services are working as usual on the SIM card tool kit as well as the USSD code.
“M-PESA services on the M-PESA and Safaricom apps are currently unavailable. We are working to restore our apps, in the meanwhile, you can make M-PESA transactions through *334#,” the firm announced.
“We do apologize for any inconveniences caused.”
The hitch has also affected services across the board, with electricity service provider Kenya Power reporting outages from its service provider.
“We are experiencing a system hitch due to a network breakdown from our service provider. Consequently, some of our services such as the purchase of prepaid tokens through M-Pesa and USSD Code *977# are unavailable,” Kenya Power said.
“However, customers can purchase tokens from our banking halls, Airtel Money, and authorised banks,” it added.
“We are working with our service provider to restore the affected services as soon as possible. We apologise to our customers for the inconvenience caused.”
