Moja, a unified communication platform that enables local businesses to sell and serve clients across multiple social media platforms, has been launched in Kenya by Beem, a leading enterprise technology company.
Beem’s flagship product, Moja, aims to revolutionize the way businesses interact with their customers by enabling them to communicate, engage, and get service on WhatsApp, Facebook, Google Business, Instagram and SMS simultaneously. Moja empowers enterprises with the capability to attend to their customer’s needs, regardless of time or place, fostering a new level of trust and loyalty.
“The platform will ensure businesses are able to serve thousands of customers at a go and always deliver a great customer experience, allowing them to focus on growth,” said Mr Taha Jiwaji, CEO of Beem, the company behind the Moja communication platform that was launched in Nairobi on 28th Sept. 2023.
The new platform comes in the wake today’s highly competitive business landscape where companies are constantly seeking innovative solutions to sell, support, and engage with their customers on digital channels.
With a focus on multi-channel engagement and self-service automation, Moja promises to provide a scalable and reliable platform for businesses to enhance their customer experience.
“Our launch in Kenya marks a significant step towards realizing our vision of a technology-powered Africa. We believe that technology should be an enabler, not a barrier. Thus, our platform is designed to empower businesses across Africa to thrive in an increasingly interconnected and digital world,” added Mr Jiwaji.
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Beem’s goal, he said, is to usher in a new era of innovation where businesses harness the potential of cutting-edge technology to enrich customer experiences, foster lasting relationships, and drive sustainable growth.
Beem’s entry into the Kenyan market with Moja reflects the growing demand for advanced customer engagement and support solutions. With Kenya’s technology sector experiencing remarkable growth, businesses are recognizing the need to invest in robust platforms that can deliver excellent customer experiences.
Beem has a presence in over 25 countries across Africa and seeks to positioned to bridge the gap between businesses and their customers. The company says it is committed to providing top-notch customer support and ongoing product enhancements, and supporting businesses & entrepreneurs through their local team in Kenya.
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