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POOR SERVICE: Mary Kamau applied for her electricity meter separation at Kenya Power’s Murang’a branch office in June and has followed up since then, without much success. She has been given all manner of reasons, ranging from a shortage of staff to do quotations to technological hitches. But after numerous visits, she has noted low staff morale, “with a majority on their phones for a whole hour as customers wait”. It took her an hour on September 11 as the computer could not open and she gave up. And she has never forgotten that the utility has a service delivery charter. Her contact is [email protected]
ADVERT: Disagreeing with David Kisae’s interpretation of the yoghurt TV advert, E. Momanyi Ndemo says that instead of being demeaning of the traffic police, as he put it, the officer, in fact, comes through as diligent at his duty. “The good policeman, in the spirit of Utumishi kwa wote (service to all), stops the car, only for him to see the girl in the car wanted a break to enjoy her yoghurt, which the policeman also gladly accepts. It is entertaining, and suspense keeps you glued.” His contact is [email protected]
REFRESHMENT: There is nothing wrong with offering an overworked policeman a drink of yoghurt to refresh himself while on duty, says Nakuru resident Maiko Sunzuki, also reacting to Kisae’s wrong bribery interpretation. He adds: “The girl’s prank with the placard calling for help made the officer flag down the vehicle and she was able to enjoy her drink. But police are also human and should be treated as so instead of always seeing their bad side, as Kisae did. I love the excitement the advert generates whenever it’s aired.” His contact is [email protected]
HANDICAP: Tiger Woods had almost been forgotten in the game of golf “but with determination and practice, he is back with a bang,” remarks university don XN Iraki in response to his recent remarkable victory in the US, the first in five years. A golfer himself, he poses: “Can our young men and women, much younger than Tiger at 42, be that determined to overcome life’s adversities? It does not matter if the adversities are self-inflicted or external. And in whispers, I believe that with the Tiger effect I can also improve on my handicap 12.” His contact is [email protected]
Have a spectacular day, won’t you!
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